FAQs

Customer Support

Contact Us

Email

customerservice@Geminibio.com

Call

(800) 543-6464

Submit a Form

FAQ

Ordering and Payments

  • Address: GeminiBio, 920 Stillwater Rd., Suite 130, West Sacramento, CA 95605
  • Phone: 1-800-543-6464
  • For online orders, visit Store.Geminibio.com.

Yes, credit applications and tax-exempt orders are supported. Please contact Customer Service or download the necessary forms from Geminibio.com.

Pricing information is available on Store.Geminibio.com. For specific inquiries or bulk pricing, request a quote or contact your Cell Culture Solutions Sales Specialist.

Detailed order terms, including shipping and return policies, are available on the Terms and Conditions page of Geminibio.com.

You can place an order through our website Store.Geminibio.com, emailing info@geminibio.com, or by contacting our Customer Service team at 1-800-543-6464.

To request a quote or sample, please visit Geminibio.com and navigate to the Request a Quote or Request a Sample.

Shipping and Delivery

  • For orders placed before December 3, 2024:
    • Step 1: Inspect your package upon arrival.
    • Step 2: Take clear photos of the damaged box and/or product.
    • Step 3: Contact Bio-Techne Technical Services Team (technicalservices@biotechne.com)
    • Step 4: Provide your order number, shipping details, and the photos of the damage.
  • For orders placed on or after December 3, 2024:
    • Step 1: Inspect your package upon arrival.
    • Step 2: Take clear photos of the damaged box and/or product.
    • Step 3: Contact GeminiBio Customer Service Team (customerservice@geminibio.com) within 7 days of receiving the shipment.
    • Step 4: Provide your order number, shipping details, and the photos of the damage.
  • For orders placed before December 3, 2024:
    • If you need information about the status or location of your shipment, please contact technicalservices@biotechne.com. Include your order number and any relevant details for quicker assistance.
  • For orders placed on or after December 3, 2024:
    • If you need information about the status or location of your shipment, please contact customerservice@geminibo.com. Include your order number and any relevant details for quicker assistance.
  • For orders placed before December 3, 2024:
    • Bio-Techne will facilitate the release and shipment of your product. Please contact them directly at technicalservices@biotechne.com.
  • For orders placed on or after December 3, 2024:
    • If your order includes complimentary cold storage, contact customerservice@geminibio.com or reach out to your local Cell Culture Solutions Sales Specialist to arrange the release and shipment of your product.

Ordering and Payments

  • Address: GeminiBio, 920 Stillwater Rd., Suite 130, West Sacramento, CA 95605
  • Phone: 1-800-543-6464
  • For online orders, visit Store.Geminibio.com.

Yes, credit applications and tax-exempt orders are supported. Please contact Customer Service or download the necessary forms from Geminibio.com.

Pricing information is available on Store.Geminibio.com. For specific inquiries or bulk pricing, request a quote or contact your Cell Culture Solutions Sales Specialist.

Detailed order terms, including shipping and return policies, are available on the Terms and Conditions page of Geminibio.com.

You can place an order through our website Store.Geminibio.com, emailing info@geminibio.com, or by contacting our Customer Service team at 1-800-543-6464.

To request a quote or sample, please visit Geminibio.com and navigate to the Request a Quote or Request a Sample.

Shipping and Delivery

  • For orders placed before December 3, 2024:
    • Step 1: Inspect your package upon arrival.
    • Step 2: Take clear photos of the damaged box and/or product.
    • Step 3: Contact Bio-Techne Technical Services Team (technicalservices@biotechne.com)
    • Step 4: Provide your order number, shipping details, and the photos of the damage.
  • For orders placed on or after December 3, 2024:
    • Step 1: Inspect your package upon arrival.
    • Step 2: Take clear photos of the damaged box and/or product.
    • Step 3: Contact GeminiBio Customer Service Team (customerservice@geminibio.com) within 7 days of receiving the shipment.
    • Step 4: Provide your order number, shipping details, and the photos of the damage.
  • For orders placed before December 3, 2024:
    • If you need information about the status or location of your shipment, please contact technicalservices@biotechne.com. Include your order number and any relevant details for quicker assistance.
  • For orders placed on or after December 3, 2024:
    • If you need information about the status or location of your shipment, please contact customerservice@geminibo.com. Include your order number and any relevant details for quicker assistance.
  • For orders placed before December 3, 2024:
    • Bio-Techne will facilitate the release and shipment of your product. Please contact them directly at technicalservices@biotechne.com.
  • For orders placed on or after December 3, 2024:
    • If your order includes complimentary cold storage, contact customerservice@geminibio.com or reach out to your local Cell Culture Solutions Sales Specialist to arrange the release and shipment of your product.

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